Refund Policy – Shivchandra Jewellers

At Shivchandra Jewellers, we strive to ensure that you are satisfied with every purchase you make. However, we understand that sometimes things don’t work out. Our Refund Policy is designed to be simple, transparent, and fair. Please read the following guidelines carefully to understand how we handle refunds. 1. Eligibility for Refunds Refunds are available for products under the following conditions:
• Defective or Damaged Items: If the item you receive is defective, damaged, or not as described, you are eligible for a full refund. Please notify us within 7 days of receiving your order with photos of the defect or damage.
• Incorrect Orders: If you receive the wrong item, we will process a full refund once the incorrect product is returned and verified.
2. Refund Process To initiate a refund, please follow these steps:
• Contact Us: Reach out to our customer support team at [email address] or [phone number] within 7 days of receiving your order. Provide your order number, details of the issue, and supporting photos (if applicable).
• Return Authorization: If your refund request is eligible, our team will issue a Return Authorization (RA) number and provide instructions for returning the item.
• Return the Item: The product must be returned in its original, unused condition with all packaging, tags, and certificates intact.
3. Refund Method Refunds will be processed to the original method of payment:
• If you paid by credit/debit card, the amount will be refunded to the same card.
• If you paid by cash on delivery, the refund will be processed via bank transfer or store credit (as per your preference).
• Please allow 5-7 business days for the refund to be processed after we receive the returned item.
4. Non-Refundable Items We cannot offer refunds on the following items:
• Customized or Personalized Products: Items that have been engraved, customized, or made to order as per your specifications.
• Sale/Clearance Items: Products purchased at a discounted or clearance price.
• Gift Cards: Gift cards or store credits are not refundable.
5. Shipping Costs
• Return Shipping Fees: The cost of return shipping is non-refundable unless the item is defective, damaged, or incorrect.
• Original Shipping Charges: If you are eligible for a refund, please note that the original shipping charges are also non-refundable, unless the reason for the return is due to an error on our part.
6. Refund Processing Time Once we receive your returned item and verify that it meets the conditions of our Refund Policy, we will process your refund within 5-7 business days. Depending on your payment provider, it may take additional time for the refund to reflect in your account. 7. Policy Changes Shivchandra Jewellers reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this page regularly to stay informed. 8. Contact Us If you have any questions or require assistance regarding refunds, please do not hesitate to contact us at:
• Email:
• Phone: 9835137744, 9386237744
• Address: Bariyatu Road, Near Malabar Enclave, Ranchi 834009